Redesigning a Mobile Banking App

Design Problem

Many users struggled to understand complex menus and had difficulty accessing essential features in the legacy mobile banking app. Feedback highlighted confusion with navigation and a lack of accessibility options.

Process

• Conducted user interviews and analyzed feedback to identify pain points.

• Led a series of design sprints to prototype new navigation flows and visual hierarchies.

• Tested wireframes and interactive prototypes with 30+ users for accessibility and usability.

Solution

The final design introduced a clear, tabbed navigation and personalized dashboard. We included high-contrast modes, voice accessibility, and simplified the process for transactions. The redesign reduced user task time by 35% and improved the app’s accessibility score to 97%.