Healthcare Appointment Scheduling Platform

Design Problem

Patients found it difficult to schedule appointments due to unclear availability and cumbersome forms, leading to missed bookings and phone support overload.

Process

• Conducted contextual inquiries in clinics to observe scheduling pain points.

• Co-designed wireframes with healthcare staff and patients.

• Iteratively tested calendar prototypes for clarity and mobile responsiveness.

Solution

The result was a responsive, mobile-first platform featuring drag-and-drop scheduling and color-coded slots for appointment types. Integrated reminders and streamlined forms led to a 40% decrease in no-shows and significantly improved user satisfaction